Woc44 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

1 Introduction & woc44's Commitment to Privacy

Woc44 understands that your personal data is a trust you place in us – not something to be exploited. We operate an online casino platform that handles sensitive financial and personal information, and we recognise the weight of that responsibility to every Malaysian player who chooses woc44 as their gaming platform.

Our approach to privacy is guided by the principle of data minimisation — meaning we only collect data that is genuinely necessary to deliver the services you expect. We do not collect data for the sake of it. Every type of data woc44 collects has a clear purpose, a defined retention period, and appropriate safeguards in place.

Woc44 adheres to internationally recognised data protection principles and strives to ensure that all our data handling processes are transparent, accountable, and respectful of each player's individual rights. This commitment is not just words — it is reflected in our ongoing investment in security infrastructure and in the training of the teams who handle your data.

2 Types of Personal Data woc44 Collects

Woc44 collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data we may collect:

Registration & Identity Data:

• Full name as stated on your identity document (MyKad or passport);
• Date of birth for age verification (18 years and above);
• An active email address;
• A valid Malaysian phone number;
• Current residential address in Malaysia;
• Copies of identity documents (collected during the KYC process) — gathered only as required and stored under the strictest protection.

Financial & Transaction Data:

• E-wallet account details used for deposits and withdrawals (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) — we store your account number or account name only, not your password;
• FPX bank account details (Maybank2u, CIMB Clicks) — only the information required to process transactions, not your online banking login credentials;
• Deposit and withdrawal history in Malaysian Ringgit (RM);
• Transaction history and betting activity on the woc44 platform.

Usage & Technical Data:

• Your device's IP address;
• The type and version of web browser or application used;
• Your device's operating system (Android, iOS, Windows, etc.);
• Session log records — login time, logout time, and session duration;
• Cookie data and tracking technologies as described in Section 8;
• Country- or city-level geolocation data (not precise GPS location) for geographic compliance purposes.

Communications Data:

• Records of conversations with the woc44 customer support team via live chat or email;
• Feedback, complaints, or enquiries you submit to woc44;
• The communication and marketing preferences you have set in your woc44 account.

3 How We Use Your Personal Data

Woc44 uses the personal data we collect for legitimate, clearly stated purposes. We will not use your data for any purpose other than those described here without first obtaining your additional consent.

Please note that certain uses of your data are necessary for woc44 to operate lawfully and securely — such as identity verification and anti-money laundering compliance. If you do not consent to data collection for these purposes, woc44 may not be able to provide you with its full services.

4 Data Sharing with Third Parties

Woc44 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is a non-negotiable principle. That said, in the course of operating the platform, woc44 may need to share certain data with the following categories of third parties under limited and controlled circumstances:

• Payment Processing Providers: To process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, the required transaction information is shared with the respective providers. This sharing is limited strictly to what is necessary to complete the transaction;
• Game Service Providers: Game providers such as Pragmatic Play, Evolution, Microgaming, NetEnt, PG Soft and others may receive session data necessary to run games and process winnings. Data shared is kept to a minimum and governed by confidentiality agreements;
• Technical Service Providers: Companies that assist woc44 with technical operations such as hosting, analytics, cybersecurity, and customer support may process your data on woc44's behalf under strict data processing agreements;
• Regulatory Authorities: Where required by Malaysian law or by a directive from a legitimate authority, woc44 may need to disclose certain data to authorities such as law enforcement agencies. woc44 will inform you of any such request where permitted to do so by law.

5 woc44 Data Security Measures

Woc44 continuously invests in security infrastructure and practices to protect your personal data from unauthorised access, alteration, disclosure, or destruction. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your browser or app and woc44's servers are protected by 256-bit Secure Socket Layer (SSL) encryption – the same level of security used by Malaysia's leading banking institutions;
• Data-at-Rest Encryption: Sensitive personal data is stored in encrypted form in woc44's database – meaning that even in the unlikely event of a breach, any stolen data cannot be read without the encryption key;
• Two-Factor Authentication (2FA): woc44 offers 2FA to all members and strongly encourages its use. This adds an important layer of security to your account beyond your password alone;
• Continuous Threat Monitoring: woc44's cybersecurity team monitors the platform infrastructure 24 hours a day, 7 days a week using advanced threat detection systems to identify and neutralise any threats promptly;
• Internal Access Controls: Access to member personal data within the woc44 team is restricted to individuals who require it to perform their job responsibilities, based on the principle of least privilege;
• Regular Security Testing: woc44 conducts regular penetration testing and security audits by independent experts to identify and address any potential vulnerabilities;
• Incident Response Plan: woc44 has established data security incident response procedures. In the event of a data breach affecting your data, we will notify you within a reasonable timeframe in accordance with applicable legal requirements.

While woc44 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We therefore also encourage you to practise good security habits on your end — such as using a strong, unique password for your woc44 account, not sharing your login credentials, and enabling 2FA.

6 Data Retention & Storage Period

Woc44 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law.

• Active Account Data: For as long as your woc44 account remains active, we retain all data necessary to manage your account and deliver the services you expect;
• After Account Closure: When your woc44 account is closed, we retain financial transaction records and KYC data for a minimum of 7 years to comply with Malaysian anti-money laundering and tax legislation;
• Communications Data: Conversation records with woc44 customer support are retained for 2 years for quality control and dispute resolution purposes;
• Technical Log Data: Access logs and technical data are retained for 12 months for security and troubleshooting purposes;
• Marketing Data: If you have withdrawn consent for marketing communications, we will delete your marketing data within 30 days of the withdrawal date.

7 Your Rights Regarding Personal Data

As an individual whose personal data is processed by woc44, you have a number of rights that we are committed to respecting and facilitating. Here is an overview of your rights and how to exercise them:

To exercise any of the rights above, please contact woc44 by email at support@woc44.biz with the subject line "Privacy Rights Request", clearly stating the right you wish to exercise along with the relevant details. woc44 will process your request within 30 days and may require identity verification before carrying it out, to protect the security of your account.

8 Cookies & Tracking Technologies

The woc44 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how players interact with our platform. Below are the types of cookies we use:

You can manage optional cookie settings through your web browser settings or the cookie settings page within the woc44 platform. Please note that disabling certain cookies may affect the functionality or your experience on the woc44 platform.

9 Children's Privacy & Young Player Protection

The woc44 platform is exclusively for individuals aged 18 and above. woc44 does not knowingly collect or process personal data from individuals under the age of 18.

All account registrations require age verification and a KYC process that includes identity document verification. Should woc44 discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

Parents and guardians concerned about their children accessing online gambling sites can use parental control software to block such content. woc44 encourages families to have open conversations about responsible gambling.

10 Cross-Border Data Transfers

In operating the woc44 platform, your personal data may be processed or stored by service providers operating outside Malaysia. This includes cloud service providers, international game providers, and global payment processors.

When your data is transferred outside Malaysia, woc44 ensures that appropriate safeguards are in place to protect it. This is achieved through data transfer agreements that bind service providers to data protection standards equivalent to those applicable in Malaysia, or by selecting providers that operate in countries with recognised data protection legislation.

11 Privacy Policy Amendments

Woc44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. When material changes are made, we will notify you through:

• In-platform notifications on woc44 when you log in;
• Email to your registered email address if the changes significantly affect how we process your data;
• A prominent change notice on this Privacy Policy page with an updated revision date.

The "Last Updated" date at the top of this document always reflects the latest version of the woc44 Privacy Policy. We encourage you to review this page periodically. Your continued use of the woc44 platform after any changes take effect constitutes your acceptance of the revised policy.

12 How to Contact woc44 Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights regarding how woc44 handles your personal data, please contact us through the following channels:

• Email (Most Recommended for Privacy Enquiries): support@woc44.biz — please include "Privacy Enquiry" or "Privacy Rights Request" in the subject line;
• Live Chat 24/7: Available directly within the woc44 platform for general privacy enquiries;
• Response Time: Privacy enquiries submitted by email will be responded to within 5 business days. Requests to exercise privacy rights will be processed within 30 days.

Our Malay-speaking team is ready to help you understand woc44's Privacy Policy and facilitate the exercise of your privacy rights. We take every privacy enquiry seriously and will respond with clear, helpful information.